| General Information |
| About Us |
www.laudigital.com.sg is Singapore's premier online retailer that offer bigger savings and very competitive prices on a wide variety of audio visual equipment such as digital cameras, camcorders and MP3/MP4 players.
All items featured are of the latest models, totally brand new and come with full agent warranty.
All merchandise are only available for viewing online. Do contact our centre via email or at (65) 6339 9501 to enquire on product availability. |
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| Customer Service Operational Hours |
Our Customer Service will be on hand to answer all your product enquiries from Mondays to Sundays, 11.00am to 6.00pm.
We try to answer all customer enquiries as fast as we can (within 24 to 48 hours) but due to the overwhelming number of enquiries coming in, we might lag in our replies. We apologize for any inconvenience caused.
Enquiries sent in outside operational hours are usually replied within the following working day.
For email enquiries, please ensure you submit the correct email address. We have had customers giving us invalid or incorrect email addresses, which doesn't allow us to contact them in return. |
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| Privacy Policy |
| laudigital.com.sg is committed to protecting your privacy online. We do not sell or rent your personal information to others. We use customer information we collect for the sole purpose of filling orders, contacting purchasers to inform them of their order status, sending promotional information, enhancing the operation of our site, serving advertisements, for statistical purposes and to administer our systems. Please click here for further details on our privacy policy. |
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| Product & Pricing Disclaimers |
| Pricing Disclaimer |
| Due to market conditions and the fast pace of the computer and consumer products industries, all prices are subject to change without notice. We make every effort to provide you the most accurate, up-to-date information. Despite our best efforts, a small number of the items on our web site may be mis priced. In the event a product is listed at an incorrect price due to typographical, photographic, or technical error or error in pricing information received from our suppliers, laudigital.com.sg shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. |
- If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item.
- If an item's correct price is higher than our stated price, we will cancel your order and notify you of the price error and order cancellation. You will, of course, have an opportunity to purchase the item at the correct price, if you so wish.
laudigital.com.sg reserves the right to refuse or cancel any orders placed on mis-priced items whether or not the order has been confirmed.
laudigital.com.sg reserves the right to change prices accordingly and to refuse the sale of a product to any customer.
laudigital.com.sg will not be held responsible for any inconveniences to the customer arising from a lack of inventory. |
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| Information Disclaimers |
| laudigital.com.sg will not be held liable and responsible from any misinterpretation or typographical errors from the information posted on this website. |
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| Product & Exchange Policies |
| Product Warranty |
| All products are brand new and come with full manufacturer/agent warranty. We also do not sell discontinued models and do not recommend our customers purchase outdated technology. |
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| Warranty Extensions |
| You may also choose to extend your warranty by an extra year or two. Please note that warranty extensions are only valid in Singapore and cover both service and parts. |
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| Free Gifts & Promotions / Redemption |
Promotional bundles are usually divided into two categories:
i. Promo items bundled bylaudigital.com.sg
ii. Promo items bundled by Manufacturer
Sometimes, certain manufacturer promotions have to be redeemed by customers themselves using the original warranty and our invoice at the respective service centers. laudigital.com.sg can also redeem the manufacturer promo items on behalf of the customer for a service fee of S$5.00 nett to cover parking and fuel charges during redemption, however, certain promotions (eg. Cash rebates) require the customer to personally go down themselves.
For overseas customers, we can also redeem these items on your behalf for a service fee of S$5.00 nett. |
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| Can I customize the promotional bundle? |
| Please note that our prices listed online sometimes come with a promotional bundle. You may also customize the bundle if you do not wish to receive certain items or wish to upgrade certain items. Do contact our customer service staff via email or at (65) 6339 9501 should you wish to customize your bundle. Our staff will then recalculate the package based on the items you require and re-quote you accordingly. |
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| Prices & Payment |
| Price Updates & Price Discrepancies |
| We try to update our prices as often as possible. In the event that you are able to obtain a similar product (with a similar bundle) at a significantly lower price (eg. S$50 or more), it is likely that the price you are looking at has not been updated. Do contact our customer service staff via email or at (65) 6339 9501 to enquire on the latest prices. |
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| Singapore Goods & Services Tax (GST) |
All items delivered within Singapore have to incur the local 7% GST. For items delivered outside Singapore, customers do not need to incur the local 7% GST, but might be charged import taxes by their own customs. Do double check with your own customs for more details.
For tourist customers who purchase in Singapore, you will still need to incur the local 7% GST, however, we will issue you with Global Refund's GST rebate form to claim back GST upon departure through Changi Airport. Be advised that Global Refund will charge a small handling fee for GST rebates. Do refer to www.globalrefund.com for more details on GST rebates and procedures.
Singapore Citizens, PRs, Employment Pass Holders and Foreign students are not eligible for GST refunds. |
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| Placing an Order |
| Optional Accessories / Warranty Extensions etc |
| For optional accessories not listed on our site, please email customer service for a quotation. |
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| Following Up On Your Order |
